We understand that not everything is as perfect as it looks online. Sometimes the weight, feel, or size of the knife is not what you expected, so we offer a 30-day money-back guarantee. Merchandise may be returned for the full refund of your purchase price minus the cost of shipping. Merchandise must be returned in sellable condition.
ReturnsIf you want to return merchandise you must contact us for a Return Authorization (RA) number within 30 days of receipt of merchandise. After receiving an RA number, you will have 30 days to return the merchandise to us.To return merchandise and receive an RA number, please email us at returns@smullinsupply.com with your order number along with the reason for the return (merchandise was damaged, you purchased the wrong product, etc.). We'll get back to you as soon as possible with an RA number.Please wait until you have received an RA number before shipping us the returned merchandise. Failure to obtain an RA number before sending merchandise to us may result in additional cost (restocking fee of 25%) and will delay us in processing your return.You may expect to receive your refund within four weeks of shipping the returned merchandise to us; however, in most cases you will receive your refund sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned merchandise.
Exchanges
We at the Smullin Supply Company want you to be happy with your purchase. That's why we offer you the option to exchange your purchase for another one, if you so choose. Because we are a small store without retail locations, your original purchase will need to be mailed to our warehouse. Once our warehouse has received your original purchase, we will then process your new order and ship it to you ASAP.
If you want to exchange your purchase for another product from The Smullin Supply Company, here's what you do:
First, we need to be notified within 30 days of the receipt of your original order via email or phone
Second, In order to exchange a product or an entire order, please email us at
returns@smullinsupply.com with your order number along with the reason for the exchange. We will generate a Return Authorization (RA) number and send it to you along with instructions.
Finally, please package the product(s) you wish to exchange in their original packaging and mail them to our warehouse with the instructions we will send you along with the RA number.
We will notify you as soon as the package comes into our warehouse and process your new order as stated above.
Thank you for shopping at The Smullin Supply Company. We want to make your experience here the best you’ll find anywhere!