Magento Commerce

Customer Service

Shipping & Delivery

The Smullin Supply Company is able to deliver orders anywhere in the United States. We ship via The United Parcel Service (UPS), The United States Postal Service (USPS), and FedEx. We support all methods of shipment from UPS, USPS, and FedEx. Orders processed before 3pm PST will usually ship 1-3 days after the order is processed.

Privacy & Security

Thank you for visiting the Smullin Supply Company. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy apply to only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By Email:
By Phone: (801) 341-9046

We reserve the right to make changes to this policy. Any changes to this policy will be posted. This policy was last updated September 4, 2010.

Returns & Exchanges

We understand that not everything is as perfect as it looks online. Sometimes the weight, feel, or size of the knife is not what you expected, so we offer a 30-day money-back guarantee. Merchandise may be returned for the full refund of your purchase price minus the cost of shipping. Merchandise must be returned in sellable condition. 

If you want to return merchandise you must contact us for a Return Authorization (RA) number within 30 days of receipt of merchandise. After receiving an RA number, you will have 30 days to return the merchandise to us.

To return merchandise and receive an RA number, please email us at with your order number along with the reason for the return (merchandise was damaged, you purchased the wrong product, etc.). We'll get back to you as soon as possible with an RA number.

Please wait until you have received an RA number before shipping us the returned merchandise. Failure to obtain an RA number before sending merchandise to us may result in additional cost (restocking fee of 25%) and will delay us in processing your return.

You may expect to receive your refund within four weeks of shipping the returned merchandise to us; however, in most cases you will receive your refund sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned merchandise.

We at the Smullin Supply Company want you to be happy with your purchase. That's why we offer you the option to exchange your purchase for another one, if you so choose. Because  we are a small store without retail locations, your original purchase will need to be mailed to our warehouse. Once our warehouse has received your original purchase, we will then process your new order and ship it to you ASAP.

If you want to exchange your purchase for another product from The Smullin Supply Company, here's what you do:
First, we need to be notified within 30 days of the receipt of your original order via email or phone

Second, In order to exchange a product or an entire order, please email us at with your order number along with the reason for the exchange. We will generate a Return Authorization (RA) number and send it to you along with instructions.

Finally, please package the product(s) you wish to exchange in their original packaging and mail them to our warehouse with the instructions we will send you along with the RA number.

We will notify you as soon as the package comes into our warehouse and process your new order as stated above.

Thank you for shopping at The Smullin Supply Company. We want to make your experience here the best you’ll find anywhere!


Ordering with The Smullin Supply Company is easy and convenient for both types of users (registered and guest users). We do not require that a customer create an account to order from us. When you checkout, simply select 'Checkout as Guest' and you will not be required to register with The Smullin Supply Company.

To create an order, browse our online catalog and add the item to the order by pressing the 'Add to Cart' button. You may continue to add additional products to the order by pressing their 'Add to Cart' button. You may view your order by pressing the 'My Cart' button in the upper right corner of the website.

While viewing the shopping cart, you may change the quantity and/or remove items from your order. When you are ready to place the order with The Smullin Supply Company, please proceed by pressing 'Proceed to Checkout' from the shopping cart page. 

If you do not wish to order via our website, please call (801) 341-9046 to place an order by phone.

Payment, Pricing & Promotions

Currently, The Smullin Supply Company offers Paypal and Google Checkout as payment options. Paypal allows our guest users to pay without setting up a PayPal account.

Paypal and Google Checkout both accept all major forms of credit cards including Visa, MasterCard, American Express, and Discover as well as payments directly from your bank account.

Viewing Orders

Whether you need to check your order status or verify that you entered the correct address, you can do so by looking in your 'My Account' area. To enter your account, click the 'My Account' link in the top right navigation menu (you may need to login if you have not already done so).

Once in the My Account page, select the link 'My Orders' from the left side menu. You should now see a list of the orders you've placed with The Smullin Supply Company. If you wish to see more details about your order, please select the link associated with the order and you will be directed to a more detailed view of the order.

Updating Account Information

To update your account information (e.g., name, email, address, phone, etc.), please enter your account settings by clicking the 'My Account' link in the top right navigation menu (you may need to login if you have not already done so).

The default screen you will see when you enter the 'My Account' page is called the dashboard. On this screen you will be able to edit your contact information, your billing information, or your shipping address. Simply click edit under the area you with to update.

One other tidbit, you may have noticed additional links in the left side menu of the 'My Account' page. Any other information you have added (i.e., product review, wish list, or newsletter) can be updated by clicking its respective link in the left side menu and updating the information in the form that appears and pressing save on that form.

For more information or help with your account, please try our live chat (the button may be found by navigating to The Smullin Supply Companies home page). One of our customer service representatives will help you answer any questions that you may have. If you wish to speak with us, please call us at (801) 341-9046. We are eager to assist you with any problems that you encounter.

As Seen On:

eBay,, Yahoo! Shopping, Google Product Search

2048-bit SSL Secure Checkout Secured

We Accept:

Visa, MasterCard, Discover, American Express, Google Checkout, PayPal, Authorize.Net, No Payments for 90 Days

We Ship:

United States Postal Service, UPS, FedEx, Internationally

Thank you for shopping with us!